Return & Exchange

Thanks for shopping at Olala Makeup.

If you are not entirely satisfied with your purchase, we are here to help.


Customers can cancel the order without any charges before start shipping. Our representative will contact the customer to fix the schedule before shipping starts.

Shipping charges from the total amount of purchase will be deducted if cancellation happened after shipping.


You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. For additional information in this section, Email at [email protected] 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For additional information in this section, please visit the Contact Us page.


By visiting Olala Makeup , you agree that the regulations and laws of the Ministry of Commerce and Industry of the Kingdom of Hashemite Jordan without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Olala Makeup or its associates.


Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Olala Makeup. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: [email protected]

Visit Us: King Abdullah II Street 93b, Rabbath Ammon, Khalda, 11953, Amman, Jordan.

Call Us:(+962) 79 714 9614

E-mail: [email protected]

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